Service Level Agreement (SLA)
Service Availability
TeleCorp guarantees platform availability of 99.9% per month. Scheduled maintenance is performed during off-hours with 48 hours advance notice.
Response Time
Average API response time does not exceed 200ms for 95% of requests. Moderation action processing time does not exceed 5 seconds.
Support
Technical support is available 24/7 via email ([email protected]) and Telegram (@Rustamjonov_Diyorbek). Response time for critical requests is no more than 4 hours, for regular requests - no more than 24 hours.
Backup
We perform daily backups of all data. Data is stored encrypted with the ability to restore to any point in time over the last 30 days.
Security
We apply modern security standards: data encryption, DDoS protection, regular security audits, and compliance with international standards (ISO 27001).
Compensation
In case of SLA violation (availability less than 99.9%), we provide compensation in the form of subscription extension proportional to downtime.
Contacts
For SLA inquiries, contact: [email protected] or +998 99 231 24 33